Redesigned ProAdvisor Certification & Training

Written by Carrie Kahn

I interviewed Naveena Bereny, Global Lead, QuickBooks Certification and Training to learn more about the redesigned QuickBooks Online training and certification program that is planned to go live MarchQuickBooks ProAdvisor 2018. The QuickBooks ProAdvisor program has always been a favorite of mine as it is the key reason that I started my own business!

If you haven’t taken the time to get certified, I highly recommend that you do so because it will help you serve your clients better. As you may know, becoming a QuickBooks Online ProAdvisor is a free program. There are also two paid levels:

  • Deluxe, which include a copy of QuickBooks Premier Accountant Desktop to use in your own firm.
  • Premier, which includes a copy of QuickBooks Premier Accountant Desktop, QuickBooks Enterprise Solutions, and QuickBooks Point of Sale to use in house.

For a summary of the differences between ProAdvisor Free, Deluxe, and Enterprise click here.

The QuickBooks ProAdvisor certification program was created to help us become the trusted advisor to our clients. The program provides different levels of certification to support ProAdvisors in the different stages of their journey. Once a certification is complete it will show up as a badge on your Find a ProAdvisor listing. The tests and self-paced classes are designed to be meaningful as well as challenging to ensure the credibility and respect that certifications bring.

The certification will be available in your QuickBooks Online Accountant account. The ProAdvisor tab has been redesigned. There will be two tabs, one to show your ProAdvisor benefits and one for your ProAdvisor certifications. This is to provide easy access to the training.

QuickBooks ProAdvisor

There are major changes related to the QuickBooks Online certification. One is that the Recertification will focus on what’s new in QuickBooks Online rather than repeating and testing on core features. The training has been updated to be more situational in order to provide better training. The recommended training path is to start with this core class.

QuickBooks ProAdvisor

Each year, the “What’s New in QuickBooks Online” course will be offered for the recertification exam. The update will not continue to test on core features; instead, the focus will be on what is new since you were certified previously.

Redesigned ProAdvisor Certification & Training

The new QuickBooks Online certification exams will be available in March, and everyone will have a Common Annual Renewal date of July 31. Each year, in order to stay certified, you will take the recertifications to review “What’s new in QuickBooks Online” since the prior year. There will also be an option to repeat the “Introduction to QuickBooks Online” as needed or as a refresher.

The QuickBooks Desktop certifications will be moved to the new portal. There will be no changes to the desktop certification due dates, as they will continue to be released in the fall of every year. If you are a paid ProAdvisor, the access to the desktop certifications will appear in this new portal along with the QuickBooks Online certifications. When you take tests in the new portal, the CPE credits will not be immediately available. They will be “available soon,” however you can take the certifications, and once the CPEs are ready, there will be a path for you to fill out an assessment before year-end to receive your CPE certificates.

All of your existing certifications will migrate over to the new portal, including the desktop certifications which you will be able to access starting March 1. However, if you are in the middle of taking a certification and almost done, you will want to wrap it up before February 28. If you haven’t started, just wait until the new certification is available as “in progress” certifications will not migrate over!

Intuit will also be adding a way to expand your expertise with specialty training. The first one to launch will be QuickBooks Self-Employed. More content on other QuickBooks products will launch in the future. In addition to the online training that is found in the certification tab, there will be other opportunities to learn QuickBooks Online.

Important Dates to Remember:

  • Mark your calendar to complete your recertification exam by July 31, 2018, so that you can maintain your certification status and benefits through July 31, 2019.
  • If you are in the progress of taking any exams, you have until February 28, 2018, 11:59 pm Pacific Time to wrap them up.
  • If you are not QuickBooks Online certified and want to take the training, we recommend you wait until the new portal is launched, because you will still need to take the recertification exam by July.
  • There will be a VCon Bootcamp March 21-22, 2018 to help you get up to speed with QuickBooks Online.

There will be three topics for the VCon Bootcamp:

  • What’s new in QuickBooks Online;
  • QuickBooks Online certification training; and
  • QuickBooks Online Accountant certification training.

Change is always exciting when learning a new QuickBooks product. The new ProAdvisor program is designed to simplify and improve the experience for the ProAdvisors. I’m looking forward to learning “What’s new in QuickBooks Online” so that I can make sure I didn’t miss anything along the way. Also, if I were to feel rusty using QuickBooks Online, I can always start over and go through the core training.

The QuickBooks ProAdvisor program is listening to feedback and providing a better experience through this new portal.

About the author

Carrie Kahn

Complete Business Group helps small businesses purchase the RIGHT QuickBooks product at the lowest price and offers a team of experts to provide high level customer service so that they use QuickBooks® the way it was intended. With the many offerings from online to desktop we understand the benefits and limitations of each option to help you find the right solution. We have a team of certified ProAdvisors located all over the US ready to support you remotely or locally.

Carrie Kahn, CPA, the founder and CEO of Complete Business Group, has been helping small businesses purchase the RIGHT QuickBooks product at the best price and offers a team of experts to provide high level customer service so that they use QuickBooks®the way it was intended.

Carrie has been supporting and selling QuickBooks since Dos V1. She has been an Advanced Certified ProAdvisor since 2002. She joined the Intuit Reseller Program in 2008. In 2015 she launched the Complete Business Partner Program
mentoring ProAdvisors in selecting the best QuickBooks products for their clients at best pricing for their customers. She is very involved in the QuickBooks community providing extensive resources for ABBO Facebook group , Scaling New Heights, School of Bookkeeping, CPA Academy, Intuit’s Firm of the Future, and CBG Blog. Carrie is a lead QuickBooks Author for the Accountex blog. She was named Insightful Accountant’s Top 100 ProAdvisor every year since 2014 and was Insightful Accountant’s 2017 Social Media Resources ProAdvisor. She currently serves on the Intuit Reseller Program Council. CBG has been in the top 10 Intuit Premier Resellers (IRPs) since 2012 and currently is ranked #1 in the East. She is currently serving on the IRP Council. Carrie’s company, CBG was named Partner Program of the year for 2017.


  • I have a question? Is there a report that will figure total sales tax, wholesale sales, taxable sales and nontaxable sales for daily, weekly, or monthly for form 940?

  • Hi Carrie,
    Are you saying that everyone that is already certified will need to re-certify between March and July 31, 2018 on the new system?

    • Yes in order to be QBO certified and be listed in find a proadvisor you will want to complete this test by 7/31/2018. They are transitioning to this new annual date for QBO only.

  • Hi, Carrie,

    I am looking for a QuickBooks Proadvisor Certification Exam review as I am having some challenges with the online tutorial prior to testing. I have tested on Section 1 only and did not pass and when I looked at the summary of topics missed, I knew the answers but did not select the correct multiple guess item. That is so frustrating because I have used QB Premier Accountant for over 17 years in its different iterations and have the knowledge but it appears the test is designed to weed out those of us who have difficulty testing. Any recommendation or guidance will be appreciated.

    • I understand your frustration, I also have difficulty testing. I have used QuickBooks Desktop – Pro/Premier/Enterprise (QBDT) since 1991 and have been certified since 2002. I would suggest printing the test questions, make notes of your answers. Also having the online tutorial pdf on your desktop so you can search the topics. If you get the answer wrong, you can refer to what you selected, and your second pass through, select something else. Take good notes and go “old school” printing paper.

      If this helps, I NEVER/rarely pass the first time around. Use the process of elimination. Good Luck!

  • Dear Carrie – Thanks for the article…I am wondering if you know when CPE credit will be available (instead of “coming soon”). I have never taken the exam before and am reluctant to take this QBO Certification modules and exam without the benefit of the 6.5 hours of CPE.

    • During my interview, they assured me that you are safe to test now and that the CE’s will be available by year-end, if not sooner. You may confirm with QuickBooks ProAdvisor Support.

  • How much does it cost to look into this? I would like to become QuickBooks certified as I’m interested in doing Accounting work from home.

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